Gissing Software extends customer support operation
Gissing Software, solution specialists in the routing and transformation of real-time market and trade data, today announced.
In line with recent expansion in other areas, and a growing customer base, Gissing Software has extended its product support organization to further enhance service to customers. Gavin Higginbottom has been promoted to Head of Client Support and two new Client Support Analysts, Jo Tizzard and Tim Risbridger join the team.
Jo joins Gissing from Mid-Kent Water where she was a support team leader responsible for the helpdesk system, and Tim joins Gissing having completed an honours degree in multimedia technology and design at the University of Kent at Canterbury.
Customers will further benefit from the centralisation of helpdesk operations through a new dedicated support telephone number and a new email address that provides single point of contact for email support.
Later this year, the company is planning a major upgrade to our helpdesk system. This further investment in customer support is planned to improve still further our issue tracking and response management.
Graham Legg, Director of Support and Development said, “We have an enviable reputation for excellent customer service at Gissing Software. These improvements will ensure that we maintain that reputation and further improve our service as our customer base increases. It is a priority to us that our customers gain the full benefit from our products through a comprehensive and ongoing relationship with the company.”
Gissing customers will shortly receive a letter from Gissing Software detailing these new support arrangements including the new dedicated support number and email address.
Further details can be obtained by contacting your Gissing sales representative, your Gissing support representative or by emailing us.
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